At Skin Glo Aesthetics, we want you to be fully satisfied with your purchase. If you experience any issues with a product, please review our return and exchange policy below:
Eligibility for Returns and Exchanges
• Defective Products: If the product you receive is defective, you may return it for a replacement or refund.
• Exchanges: We accept exchanges for unused and unopened products in their original packaging within 14 days of delivery.
Conditions
1. Products must be returned or exchanged within 14 days of receiving your order.
2. For defective items, proof of defect (e.g., photos or a description) may be required before processing the return or exchange.
3. For exchanges, the item must be unused, unopened, and in its original packaging.
Process
1. Contact us at [insert contact email/phone] to initiate a return or exchange.
2. Provide your order number, proof of purchase, and details of the issue.
3. We will provide you with return instructions and a shipping label if applicable.
Refunds
• Refunds for defective products will be processed back to your original payment method within 7 business days of receiving the returned item.
• Shipping fees are non-refundable.
Exclusions
• Opened or used products (except for defective items) are not eligible for returns or exchanges.
• Gift cards and sale items are final sale.
Thank you for choosing Skin Glo Aesthetics! We are committed to ensuring you have the best experience with our products.